Refund Policy

Terms and conditions stipulated herein constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“User”) and BlockchainCert.my owned by Masverse Edutech Sdn. Bhd., its holding company, subsidiaries and/or any affiliate company (collectively, the “Company”), concerning your access to and use of this website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Platform”), you unconditionally: -
(a) acknowledge that you have read and fully understood these terms and conditions and agree to be bound by these terms and conditions.
(b) consent to Company using and processing your personal information and data in accordance with Company’s Privacy Policy.

Any person that you allow to access the service using your account shall also be bound by these terms and conditions. If you do not agree with all of these terms and conditions, then you are expressly prohibited from using the Platform and you must discontinue use immediately.

1. Eligibility and Application for Refunds

a) Since our services involve blockchain-based certifications that are issued instantly and immutable, we do not accept returns once the certificate has been published. However, in cases of technical issues or errors in publishing, we encourage Users to contact our support team ("Support Team") for resolution at support@masverse.com.my.

2. Timeline for Withdrawal

a) All refund and return requests must be filed within 3 working days of payment being made to us. Any request filed after this period will be considered invalid and will not be processed.
b) Refund and return requests must be submitted via Email to our Support Team at support@masverse.com.my. Your request must include:
i. A screenshot of your order details
ii. Reason for the refund request
iii. Supporting proof (e.g., screenshots, error messages)
c) Incomplete requests will be considered invalid and will not be processed.
d) The Support Team may reach out via email, or phone for further verification.
e) If the User fails to response within 2 working days, the refund request will be withdrawn. f) You are required to cooperate with the investigation and provide accurate and truthful information. Providing false or misleading information will invalidate your request.
g) The findings of the investigation shall be final and binding. The Company has full discretion over refund or return decisions, and you agree not to dispute the outcome.
h) Refunds will be processed using the original payment method within 10 working days after approval. Requests for refunds to alternate payment methods will not be entertained.

3. Valid Reasons & Refunds :

a) Inability to download your paid blockchain certificate due to system error and unable to be resolved by the Company within 2 working days;
b) Inability to access to your downloaded paid blockchain certificate due to system error and unable to be resolved by the Company within 2 working days;
c)  Duplicated payment of the similar service due to system error.

4. Invalid Reason for Refunds :

a) Change of mind about wanting the service;
b) You did not read the description of the Term and Condition of the service before purchasing;
c) Refunds will not be provided for dissatisfaction with the quality of the blockchain certificate after it has been downloaded.
d) A better offer or alternative service can be found elsewhere; and
e) Unfitness of the service for its intended purpose.

5. Contact Us

For any questions or require further clarification regarding this Refund Policy, Users may contact the Platform via email at support@masverse.com.my. The Platform will review all inquiries and respond as soon as possible.